In order to help make the Hold On AMERICA™ Companies truly customer oriented, we operate five different divisions with a myriad of products aimed at helping you communicate aurally with your prospects and customers.

Besides Hold On AMERICA messages-on-hold, we also offer WebAudioPros™.com for all your web audio needs, Broadcast Producers™ for your radio and television audio production needs, our MEDCOM division for medical care providers and the Toothfairy Hotline for pediatric dentists.

Below is a collection of the "Frequently Asked Questions" about our Website(s) and services to help make your experience with us as easy as possible. However, if you need specialized assistance or further information, please E-mail us for professional, courteous customer service.

Q: How long does it usually take from order till I get my finished system?
A: That depends on how fast you decide what you want to tell your callers, how quickly you communicate that information to us, and how speedily you make copy corrections and/or approve the final copy draft. After that it takes only a couple of days to get your final program produced.

Q: Do you have a "stand-by" program I can use while my program is being created?
A: Certainly. If you order a complete system (player and program) you will receive a "custom generic" program (generic messages with your company's named added) to play while your custom program is being created.

Q: How many things can I talk about in my program?
A: Please visit our "Programs" page for a "program length vs number of messages" matrix that will tell you exactly how many messages to plan for various length programs. Obviously, the longer the program the greater the number of messages.

Q: What type of music do you use?
A: We'll use what you want, BUT... we STRONGLY recommend using thirty-second long music cuts. Our library contains thousands of such cuts in all music categories; contemporary, jazz, light jazz, business image, motivational, country, classical, etc., and you can feel free to pick the two categories you believe the majority of your customers like, or that most closely parallels your corporate image. With Hold On AMERICA, you ALWAYS get two versions of your custom program with different music for variety. With almost all of our music libraries, we change music every thirty seconds to regain the caller's attention. The music acts like exclamation points to specific copy points so that the whole production becomes a coherent presentation instead of just a few disconnected messages read over some long boring piece of background music. As far as we know, we are the only producer offering such complicated production at regular prices.

Q: How complicated is installing the player?
A: As long as your telephone equipment (1) has "music-on-hold" capability and (2) has a readily accessible music input jack (usually just like you have on your stereo at home), it's a snap. If you currently have a radio on hold, simply use that audio wire. You may need a $2 Radio Shack plug adapter when going from an "earphone" output jack to an "RCA Phono" jack (with a lip around it). Once in a while, a telephone person must be called in to "punch" some wires down or find the input, but usually you can do it. If you don't have a "system," you can still have Hold On AMERICA programs by utilizing a special adapter to give your phones "MOH capability. We also supply the adapters.

Q: Do I have to set up a complicated account to buy on line?
A: Actualy, we're currently not selling on line. We do take payment by PayPal, but we discovered after setting up an on-line store, that this product really does require human to human contact. There are so many important variables in the buying process that only by spending time discussing a client's unique needs can we provide a system to fill those needs.

Q. Can I make changes or additions to my order after I complete it?
A. Certainly. Please contact one of our Customer Service Representatives at 813-643-9100 if you need to make any changes to your order. We will handle it for you.

Q. How can I cancel my order?
A. Please contact one of our Customer Service Representatives at 813-643-9100 if you need to cancel your order.

Q. Who do I contact if there is a problem with my order?
A. Please contact one of our Customer Service Representatives at 813-643-9100 for assistance.

Q. How will I know that my order is being processed successfully?
A. We will keep you constantly apprised of your order's progress by phone, e-mail or fax as you direct.

Q. What is your delivery policy?
A. We provide 48-hour shipping on all equipment orders processed by 5 p.m.

Q. What is your return policy?
A. On equipment items, we will gladly replace the item or refund your money when returned in like-new condition within 30 days of purchase. On-hold program tapes should be reviewed prior to download to your player's memory within 10 days of receipt. If we made an error, we will correct the tape immediately and send you a new set usually within 24-hours.

Q. Who do I contact about problems with your site?
A. Please click on "CONTACT US" below and tell us what problems you're having.

Q: Can I listen to 3DSJ without staying on your site?
A: Absolutely. When you click on the 3DSJ logo it boots a stand-alone player. You can then browse anywhere or even close your browser and do other computer tasks like accounting or word processing (yes... even Free Cell).

Click here for our answers to the OHMA questionnaire